Resume
Education
FAST INTERNET AND ICT CENTRE & Bukedea Educational Transformation International (BETI)
Microsoft Office
2020 – 2020
AFRICAN COLLEGE OF AVIATION (AFCA)
Ticketing And Reservation
2018 – 2018
Experience
Alwaha Alnaqya Project Management
IT Technician
Jul 2022 – Jul 2024
Delivered first-line and second-line IT support to over 200 end-users, resolving 90% of issues on first contact. Installed, configured, and maintained desktops, laptops, and mobile devices to ensure optimal performance. Monitored network performance, resolving connectivity issues to maintain 99% uptime. Assisted in upgrading legacy systems, improving speed and security. Provided staff IT training, boosting operational efficiency and reducing repeated support requests.
Skills
Technical Skills
Support Tools
Software
Awards & Honors
Certificate of Appreciation
Federal Authority For Identity Citizenship, Customs & Port Security
Dubai